Refund policy

REFUND, RETURN AND DAMAGE POLICY

IF AN ITEM IS DAMAGED DURING SHIPPING
We guarantee that your original painting or Giclée print is free from defect or damage before it is shipped. All artwork is packaged by professional art handlers and shipped via reputable freight carriers.

We offer a 10-Day Return Policy from the date you receive the delivery of an item. Please inspect your order upon receipt and contact us immediately via our Contact page if the item is defective, damaged, or if you received the wrong item.

We require photographs of the package and item to show our freight company when initiating an insurance claim, and to evaluate the issue. Please include any damage, the shipping label, and anything relevant to the issue.

REPLACE OR REFUND
Once we verify the issue with your painting or print, we will determine if a return is needed to proceed and, if so, will send you a shipping label with instructions at no cost to you. If the original shipping material is damaged, we ask you to carefully repackage the item, per instructions, to ensure its safe return to our premises. We will notify you once we’ve received and inspected your return.

For original paintings, we will endeavor to repair the item and return it to you. If we cannot, we will paint a new original — in the likeness of, but not identical to the damaged painting — to fulfill your order and reship it at no extra cost to you.

For a print, a new copy will be shipped to replace your damaged or miss-identified item.

If you opt for a refund instead of replacement the return of the painting or print may still be required, depending on the degree of damage, and will be expressed in your return instructions. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

IF YOU ARE UNHAPPY WITH AN ITEM THAT YOU RECEIVED FROM BAY6 CREATIVE
bay6creative is committed to ensuring your 100% satisfaction. That’s why your purchase includes our 10-Day Money-Back Guarantee: If, within 10 days following delivery, you are not happy with your purchase, simply notify us via our Contact page. While this is a no-questions-asked policy — it would be helpful to understand your reason for not accepting the item. We require photographs of the package and item to show that it is undamaged prior to return.

We will send you a shipping label with instructions at no cost to you. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved (the item must be undamaged). If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Our 10-Day money-back guarantee applies only to products returned in their original condition and packaging, and is not applicable to Gift Cards, Final-Sale, Oversized, Commissions or Custom Sized Items.